CLARION COUNTY DOMESTIC RELATIONS
INTAKE/CASEWORKER JOB DESCRIPTION
POSITION DESCRIPTION: Non-Exempt
The purpose of the position of Intake/Caseworker is to establish paternity and child/spousal support in accordance with established policies, procedures and regulations.
Act as back up to the receptionist when needed.
Review all postal verifications and employer verifications printed by batch.
Work Cases when complaints/questions/concerns are received via mail or walk-in:
• Prepare letters and petitions for modification to clients
• Contact employers for inquiries on payments/insurance issues
• Verification of employment or payment schedule
• Work cases by other means as directed by staff
Computer data entry into PACSES:
• Change of address/phone numbers/employment information/other client information
Read Daily Production mail and proceed accordingly with any new information being implemented by the PACSES project.
Operate CIS for information from DPW.
Track staff leave time.
Available to answer questions and concerns of clients and employers when needed.
Review cases for possible enforcement &/or contempt.
Submit timesheets every other week to Court Administrator.
Back up to reviewing IVR messages.
Schedule all initial and modification conferences and hearings.
Schedule appointments for support filings. Obtain information up front prior to scheduling interview to make sure that it is a legitimate filing. Mail questionnaires prior to intake appointment for completion.
Interview client and complete in-state and out of state filings for support. Prepare the paperwork through computer application and attach any necessary court documents certified for the conference officer on in state complaints and out of state complaints. Prepare original file and label.
Clear IV-A referrals (DPW) from PACSES electronically. Upon another county being involved, contact that county via phone or e-mail to notify them that their client is now on cash assistance (DPW) per the IV-A referral for any follow-up on the case. Check local cases to verify that a current order is established and/or the non-custodial parent is making payments.
Code DPW cases as non-compliant as necessary. Also, determine that client might be withholding information in regards to location, paternity and employment on a non-custodial for the direct purpose of not filing for child support. Make sure all cash cases reflect in PACSES and follow up with DPW.
Research birthing expenses for conference officer, by following BCSE policy.
Schedule genetic testing with paternity lab company out of state cases and follow-up. Contact agency to inform them the number of draws and date. Coordinate out of state draws with other state on date, time, and location in order for the draws to be as close as possible for time frames. Perform genetic testing.
Send notice to clients on results of testing on paternity. Send letter to DPW for Welfare results that are negative for a second alleged father. Perform follow-up when necessary.
Conduct work search program weekly and conduct disability monitoring program monthly.
Work E-reports: IV-E CYS, R301 IV-A Automated Case Clearance, L002 Rejected address report, R607 Paternity exceptions reports, R606 Pending Paternity, L004 and L005 reports.
Work Data Integrity Task (DIT) List reports (per attached).
Review and work a variety of MAIL alerts and initiates the necessary actions.
Weekly check of work # and MINC screen for earnings information for conferences.
Perform all other related duties as assigned by authorized staff.
Report to the Director or Assistant Director. Receive limited instruction or supervision in carrying out routine day to day tasks.
The work environment characteristics described herein are representative of those the employee encounters while performing the essential functions of the position. The Intake/Caseworker works indoors on a regular basis in the office with minimal environmental factors.
PHYSICAL/ MENTAL CONDITIONS
Must possess the ability to do light work with occasional lifting/carrying of objects up to 20 pounds.
Must be able to pay close attention to detail while being able to concentrate for long periods of time.
Must be able to sit for long periods throughout the work day with occasional standing, walking, twisting and bending.
Must possess the ability to convey and present information, explain procedures, and follow instructions.
High school diploma and 2 years of experience in family law, or a similar combination of experience and education required. Must have strong computer skills.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Ability to work effectively with the public, co-workers, subordinates and government officials.
Ability to speak and write English fluently and to understand written and spoken English.
Effective communication skills.
Good interpersonal skills.
Ability to exercise initiative and problem-solving skills in carrying out job duties, and to make independent decisions when circumstances warrant.
Ability to function independently and to be flexible.
Knowledge of modern office practices and equipment.
Ability to become familiar with various legal publications, legal terminology and the Pennsylvania Rules of Civil Procedures in order to comprehend various documents and schedule matters as dictated by rule and/or statute.
Skilled in utilizing current word processing and spreadsheet software, such as Microsoft Office.
Ability to handle a variety of unrelated issues simultaneously.
Required to maintain strict confidentiality, as specifically set forth in the Court Personnel and Procedures Manual.
Partisan political activity prohibited.
In compliance with the Americans with Disabilities Act, Clarion County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and incumbent employees to discuss potential accommodations with the County.